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Terms and Conditions
In the event that you have booked and paid for a course or event through the Australian Writer’s Marketplace (AWM) Online Learning Centre (OLC)*, and the AWM must cancel that course or event, we will try to reschedule it for a later date. If we cannot reschedule the course or event, or if you are unable to attend on the amended date, your payment will be refunded in full.
If you cancel a booking or are unable to attend at any point after the course has begun, AWM will not provide a refund. If your cancellation is made at least 5 business days prior to the course start date, you may use your original payment as credit towards the cost of attending another OLC course (space permitting). If the alternative course is valued at less than the value of the original booking, no cash will be refunded for the balance. If the alternative course is valued at more than the value of the original amount paid, you will be required to pay the difference. The alternative course you select must take place in the same calendar year as the original booking. If there are no available places in another event, your credit may be used to purchase or extend an AWM subscription.
Content created within courses, including content posted within course forums, is not archived. Course sites will remain live for 3 weeks after the course has concluded to enable participants to collect any material they have created and/or shared within the course. AWM is unable to offer extensions of access to courses or of deadlines set for submission opportunities within courses.
If your specific course is inaccessible due to technical issues the AWM site while your course is scheduled, you will be given the choice to resume the course when the site is live, or withdraw from the course and re-enrol in the same course the next time it is offered.
Staff will do their best to support you in your access of the OLC site; it can take up to 5 days for technical support enquiries to be received and actioned by staff. AWM is not responsible for ensuring that your technical equipment (computer/tablet/smart phone etc.) is of a correct standard or system to operate your course. AWM staff have limited means to assist you in understanding how to access the site, including difficulties navigating the site and course content, using facilities such as course forums and downloading materials.
*The Online Learning Centre site is hosted by the Australian Writer’s Marketplace as part of Queensland Writers Centre.